This is why most new ideas come from small companies that have nothing to lose.

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", "If you don't genuinely like your customers, chances are they won't buy.

Then we let the customers be our marketing. Republished with author's permission from original post. And if it's not up to par, it's our fault, plain and simply.

", "Remember that, in the end, the customer doesn't know, or care, if you are small or large as an organization — she or he only focuses on the garment hanging on the rail in the store.

", "Most people spend more time and energy going around problems than in trying to solve them. ", "It takes 20 years to build a reputation and five minutes to ruin it. ", "Sell practical, tested merchandise at reasonable profit, treat your customers like human beings — and they will always come back. Maximize your return. ", "For us, our most important stakeholder is not our stockholders, it is our customers. Be content 3. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. They have deep clarity about the organizational culture they must cultivate in order to compete and win. ", "Giving feels good, but it's also good for the bottom line. These are the companies that give their people the freedom (and yes, the expectation) that they will create, connect and surprise. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand. ", "We let folks know we're interested in them and that they're vital to us. Genuine expressions of gratitude are meant to be shared. ", "Most of your competition spend their days looking forward to those rare moments when everything goes right. If your customer base ages with you, you're Woolworth's. Treat each customer as if they are the only one! ", "Quality is remembered long after the price is forgotten. It certainly matters online, where word of mouth is so very, very powerful.” ~ Jeff Bezos, 20. Sep 27, 2018 - Without great customer service, you can’t succeed at any business. Never deviate from what the founder did 4. ", "You can't just ask customers what they want and then try to give that to them. ", "The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. ", "It is not the employer who pays the wages. In the latest American Experience Global Customer Service Barometer, only 5% of those surveyed said that companies are currently exceeding their customer service expectations, the lowest figure since the survey was first conducted in 2010. That's always been my competitive advantage. ", "Your most unhappy customers are your greatest source of learning. A Step-by-Step Field Guide for Building a CX Program: Plan, Know, and Do! ", "When the customer comes first, the customer will last. Rationalize slow growth", "Customers don't expect you to be perfect. Top 10 most viewed posts published in last 30 days. Lying dead in the water and doing nothing is a comfortable alternative because it is without risk, but it is an absolutely fatal way to manage a business.

window.twttr = (function (d, s, id) { ", "We are superior to the competition because we hire employees who work in an environment of belonging and purpose. ", "I won't complain.

I'm saying it's already been done because I lived it. Hospitality exists when you believe the other person is on your side. ", "Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. It is the cheapest of pleasures, costs nothing, and conveys much. You earn reputation by trying to do hard things well. ", "Customers are a great way to finance a business for many reasons. ", "Whether you are big or small, you cannot give good customer service if your employees don't feel good about coming to work. The customer is the center of your universe.” ~ Bruce Ernst, 18. Be inflexible 5. “When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: ‘If the customer were here, what would she say?’” ~ Dharmesh Shah, 15. ", "So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation. Rely on T-G-E: "That's Good Enough" and T-N-M-J: "That's Not My Job!" “In the age of the customer, executives don’t decide how customer-centric their companies are — customers do.” ~ Kate Leggett. ", "If you do build a great experience, customers tell each other about that. CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. return window.twttr || (t = { _e: [], ready: function (f) { t._e.push(f) } }); ", "Customer service is not a department, it's an attitude! The customer. ", "You should take extraordinary measures not just to acquire users, but also to make them happy. ", "'Fabulous Customer Service' sounds user-centered but it’s often just a company-centered focus masquerading as user-centered. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.



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