This customer service quote is the cornerstone of our small business. If we don’t make our clients' lives easier, then we are not doing our job. The breakdown happens when our assumptions are flat wrong; it’s dangerous to believe you know everything about your customer and vice-versa. - Gene Buckley - Anna Segova, "Assumptions are the termites of relationships." 1. The list contains quotes from public figures as well as personal customer quotes that our experts have developed during their own their careers. Dig deep to find out what the pain point was & why it happened and then put measures in place so this instance doesn’t occur again. I have personally been a raving fan about a company and I couldn’t stop telling my friends about them. Once you have a lots of positive customer reviews, you can start doing reputation marketing—using your reviews to promote your reputation and scale your company!

When they finally reach out, they want their specific questions answered straight away. However, in the process of completing great work, it’s easy to forget what matters most: the customer. Usually once a month ish, or when we're feeling particularly inspired. Potential and existing customers are easily annoyed by generic customer service scripts. While there may be only one way to perform a task, there are a million ways to work with the customer. - Ken Blanchard - Mollie Beck, "Your most unhappy customers are your greatest source of learning."

The goal is not to wear them down or impress them with your smarts. will not only give you permission to delve further into your prospective customer’s wants and needs, but will also allow you to provide the very best service and offer the right product recommendations for that customer. We'll let you know when new musings are posted to the NiceJob blog. Something went wrong while submitting the form.

It is the personality of the company and the reason customers come back. This leads me to judge them more favorably and give them the benefit of the doubt. I thought of this customer service quote myself. - Chaz Van de Motter. - Rachel Hogue, "Customer service is about empathy."

I try to think of myself of as a consumer when we put our policies in place. It also tells the customer that the reason for these questions is to actually help them, making them feel more like they’re part of a conversation rather than an inquisition. In every customer service case, even when we disagree with a customer’s point of view, we seek to make them feel as if we are on their side and that we are committed to helping them. It defines the purpose of creating an exceptional customer experience. Without customers there is no company!"

Going above and beyond for customers is what separates companies that thrive from companies that only survive. It should be the entire company." 3. – Dicky Fox, "Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right." Clients hire us because they want to work with us, but they also know that our work is really for their customers—it’s all about building real, long-lasting relationships with people. By dealing with successful professional women, we are truly aware of the restrictions on their time being their main “pain.” By opening when they need us, sourcing their perfect outfit and offering an alterations service, their visits and phone calls to us are limited, reducing any impact choosing a dress has on their day-to-day job. “Your most unhappy customers are your greatest source of learning.” – Bill Gates “Courteous treatment will make a customer a walking advertisement.” – J.C. Penney The variety of choices customers now have has flipped the supply-demand model, putting the power in consumers’ hands. "Unless you love everybody, you can’t sell anybody." When a client is frustrated and I put myself in their shoes, I start to see their point of view and the reasons for their frustrations, and this motivates me to fix their problem. I like this customer service quote and find it inspiring because it is a simple reminder to me and my team to listen more than talk, show empathy and try to look at the situation from the customer’s perspective. What I have always liked about this customer service quote is that no matter how big of an organization someone has, everyone lives by this rule. As a marketing professional I always keep this customer service quote in mind. It also encourages the customer to provide us information that helps us help them and creates customer loyalty. With these customer quotes, you can inspire your team to provide better customer service and deliver an experience your customers will never forget. – Henry Winkler - Jamie Lowary, "There is only one boss.

But they will never forget how you made them feel." It is meant to remind myself and other people in my company that whenever a customer contacts us, it is a blessing even if that customer made contact to file a complaint. Contrary to popular belief, "Show me the money!" The fascinating beginning to this downfall occurred a day after Steve Jobs unveiled the first iPhone, when the CEO of Blackberry famously stated, “It’s OK, we’ll be fine.”. Great customer service is about making the customer feel satisfied and feel as if they made the right decision when they chose our company to solve their problem. It’s a memorable moment by comparison to the competition, making you stand out. Oops! Listening is one of the greatest tools to combat assumptions. - Sam Walton - Travis Biggert, "Just having satisfied customers isn’t good enough anymore. When you communicate with your customers, do so as clearly as possible with an open mind (and open ears). I believe whether your customers are wholesale or retail, how you treat them is the number one priority! For example, if something goes wrong with a customer’s order, our customer service team goes directly to the processing department to correct the issue as quickly as possible in order to keep the customer satisfied. What people do want is news and information about the things they care about.” – Larry Weber My favorite customer service quote is, “ease your customers pain.” This relates to understanding 100% who our ideal client is and solving the problems they face. If you really want a booming business, you have to create raving fans."

The goal is to solve the problem and make things right. Thank you! - James R. Nowlin, "Customer service should not be a department. - Jesse Harrison, "Always have an attitude of gratitude." We’ve found that negative feedback that’s handled in a caring and concerned manner can often make a lifelong customer out of a previously disgruntled shopper. We are grateful when someone speaks up—so many unhappy people just never shop with you again while also spreading negative words about your business. With these customer quotes, you can inspire your team to provide better customer service and deliver an experience your customers will never forget.

They went from controlling half the world’s smartphone market to being rendered completely irrelevant, and from a profit of almost $2 billion to a $5.8 billion deficit, all within five years. - Shep Hyken - Connor J. Wilson, "People do not care how much you know until they know how much you care." Hopefully these inspirational customer service quotes can help you deliver exceptional experiences for your customers. It subconsciously improves their tone of voice (spoken or written), helps remind them that we are all human and lets their creativity in coming up with information or solutions flow. - Teddy Roosevelt - Paige Arnof-Fenn, "Put yourself in their shoes."

We’ve asked customer service experts to share with us their best business motivation quotes that their teams lives by. This holds true whether the conversation is positive or negative. - Hazel Edwards, "Treat the customer like you would want to be treated. Explore 579 Customer Quotes by authors including Sam Walton, Jeff Bezos, and James Cash Penney at BrainyQuote. is not the best quote in Jerry Maguire. I will never know how the client was treated in his childhood or what he went through just five minutes before meeting me. and "How can I use this invaluable feedback to improve a service or product?" Take Blackberry for example. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett, Southwest Airlines President Emerita.

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