Uniqlo USA LLC. Then cancelled order saying it was out of stock. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 8/24: UNIQLO now proudly offers comfortable AIRism Face Masks to support your new everyday. I placed an online order on 6/**/2020. Terrible website. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Read more. You can call Uniqlo at (877) 486-4756 toll free number, write an email, fill out a contact form on their website www.uniqlo.com, or write a letter to UNIQLO USA LLC, 450 West 14th Street, 7th Floor, New York, New York, 10014, United States. They don’t have any proof my order arrived, and they would rather have minimum wage agents email me back canned responses 20 times instead of just initiating a damn refund or resending the items I PAID for. I did check with neighbors and no one saw it, so I communicated that back to Uniqlo.

Principal. Beware of ordering online. They never responded, so 8 days later I sent another email.

Check Store Hours Here 8/24: UNIQLO now proudly offers comfortable AIRism Face Masks to support your new everyday. This is thievery. Contact Information. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB information and Business Profiles reflect the most current information available to us. They tell me to dispute the charge with my bank. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Customer Reviews are not used in the calculation of BBB Rating. BBB reports on known marketplace practices. BBB remains operational and focused on serving our business community.

Horrible service.

BBB Business Profiles may not be reproduced for sales or promotional purposes. No email from them, so I had to submit another help request. Then on 8/*/2020 they said they would initiate a claim and get back to me in 2 days. We appreciate your patience as we and everyone in our communities focus on addressing this crisis.

BBB Business Profiles generally cover a three-year reporting period. It’s not my bank’s fault. Shin Odake, Executive Vice President & CEO, USA. Sent confirmation email. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

As a matter of policy, BBB does not endorse any product, service or business. Please check out resources available to you at BBB.org/coronavirus. I was home when this package was supposedly delivered, so I know it’s not true. BBB Business Profiles are subject to change at any time. ran my CC. I reply again asking for proof it was delivered. THE WHOLE POINT OF MY COMPLAINT IS THAT I KNOW IT WASN’T. More **. Took my order. 548 Broadway Fl 3. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

Uniqlo is acknowledging they’re stealing my money and they only way to get it back is to tell my bank the charge is fraudulent. Tadashi Yanai, Chairman, President & CEO ... Headquarters 548 Broadway Fl 3, New York, NY 10012-3950. Check Store Hours Here 9/9: NY Atlantic Terminal, Bay Plaza, Hudson Yards, and Skyview Stores reopen to customers. They replied with a totally unsympathetic automated email telling me to check with neighbors for my package. Headquarters548 Broadway Fl 3, New York, NY 10012-3950, Need to file a complaint? We’ll guide you through the process. On 7/**/2020 I emailed customer service to report that my package hasn’t been delivered even though they marked it as such on my Uniqlo account details. Some of the sources of information BBB relies on are temporarily unavailable.

How BBB Processes Complaints and Reviews. They replied on 8/*/2020 saying they needed 5-7 days to complete the “investigation.” On 8/**/2020 they said their “investigation was complete as they determined the package was delivered to the address on file. Corporate Information UNIQLO US. I waited and waited, but the package never arrived. What?? This is a multi-location business.Need to find a different location? Learn more 7/15: Select California stores are open only for Contactless Online Order Pick Up based on updated local government regulation. Its not that hard to keep inventory. 10/7: CA Beverly Center, Del Amo, Glendale Galleria, Los Cerritos, Santa Anita Stores reopen to customers. BBB remains operational and focused on serving our business community. Of course they don’t have anything to back up their claim. BBB is here to help.

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